Refund & Return Policy

Return & Exchange Policy

Shop with confidence at Blueaba — eligible items can be returned within 30 days of delivery, with refunds issued to the original payment method within 14 business days. Below is a clear guide to help you navigate our simple and transparent return process.

Buy with Confidence at Blueaba
We want you to love every purchase. If an item doesn’t meet your expectations, you may return it within 30 days of delivery. Once your return is approved, your refund will be processed to your original payment method within 14 business days.

Quick Facts

• Return window: 30 days from delivery date

• Condition: Items must be unworn, unwashed, with original tags and packaging intact. Proof of purchase is required.

• Return shipping: Customers cover shipping costs unless the item is defective or we sent the wrong product — in that case, Blueaba will cover return shipping.

• Refund timing: Refunds are processed within 14 business days of approval. Allow an additional 3–5 business days for your bank to post the credit.

• Exchanges: Only for defective items, incorrect shipments, or manufacturing errors. For size or style changes, return the original item and place a new order.

How to Request a Return — 3 Easy Steps

1. Email us: Send your request to support@blueaba.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach evidence (if applicable): If the item is defective or damaged, include clear photos or a short video to help speed up approval.

3. Ship the item: We’ll provide a Return Authorization (RMA) and return address. Once received and inspected (typically within 72 hours), we’ll confirm and issue your refund.

Why This Policy Benefits You

• Clear & Transparent: Straightforward terms and timelines you can trust

• Fast Processing: Most returns are reviewed within 72 hours of receipt

• Customer-First: If we make a mistake, we cover all return shipping costs

• Try at Home: Order confidently — try your items and return what doesn’t fit

Common Questions

Q: Can I exchange for a different size?
A: Exchanges are only accepted for defective or incorrect items. For size or style changes, return the original item and place a new order.

Q: Who pays for return shipping if the size doesn’t fit?
A: Customers cover shipping for fit-related returns. If the return is due to a defect or our error, Blueaba pays the shipping.

Q: How long until I get confirmation after shipping my return?
A: Returns are typically inspected and confirmed within 72 hours of receipt.

Q: I haven’t received my refund after 14 business days — what should I do?
A: First, check with your bank or payment provider, as processing times vary. If you still haven’t received it, email support@blueaba.com and we’ll investigate promptly.

Notes & Exceptions

• Final sale / clearance items: Clearly marked “final sale” items cannot be returned.

• Custom or personalized items: Non-returnable unless defective.

• Proof of defects: Providing photos or videos helps process claims faster.

Need Help?
To start a return or for any questions, contact support@blueaba.com — our team will respond quickly to assist you.

📧 Email: support@blueaba.com
🏢 LLC: DAVID ALLEN KNOTTS LLC
Address: 819284 Old Five Rd, Versailles, MO 65084, United States